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TOPIC: Could not load your information from our server

Could not load your information from our server 3 years 2 months ago #99244

  • Anonymous user
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Hello

D'abord bravo pour l Joscar !!!! :) c'est mérité ! :)

Je n'ai plus l'affichage de la version utilisée sur le menu de gauche, mais a la place ce message :
Could not load your information from our server

Je l'avais deja eu par le passé, mais ca s'etait resolu, je ne sais pas comment... pour info, je suis en php5.6 chrooté (php-fpm)

Comment puis-je savoir si la version d'acymailng est toujours a jour ?!

merci !
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Could not load your information from our server 3 years 2 months ago #99245

  • Dax
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Bonjour et merci :cheer:

En ce qui concerne AcyMailing, vous pouvez voir la version installée dans Extensions => Manage => Manage et regarder la colonne "version" pour AcyMailing.

Pour le "Could not load your information from our server", ça arrive quand l'extension PHP "curl" est désactivée, et que "fopen" et "file_get_contents" ne marchent pas non plus. Ça arrive aussi lorsqu'il y a un "time out" lors de l'appel de l'une de ces trois fonctions.
Dans la prochaine version d'AcyMailing (v5.3.0) nous ajouterons un temps limite sur les fonctions pour éviter les time outs ;)

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Could not load your information from our server 3 years 2 months ago #99251

  • Anonymous user
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ok merci pour le manage je n'y avais pas pensé.

alors pour CURL :

cURL support enabled
cURL Information 7.38.0

allow_url_fopen On On

par contre je n'ai rien sur file_get_contents. Il faut l'activer via php.ini ?
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Could not load your information from our server 3 years 2 months ago #99269

  • Dax
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Ça par contre je ne sais pas, je ne suis pas très à l'aise sur les configurations serveurs.
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Do not hesitate to illustrate your messages with screenshots, I love images :)
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Could not load your information from our server 3 years 2 months ago #99277

  • Anonymous user
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ok a ce moment la, quelle est l'url qui est contactée ? en forcant sa resolution dans /etc/hosts, ca devrait le faire je pense
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Could not load your information from our server 3 years 2 months ago #99279

  • Dax
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L'URL est :
www.acyba.com/index.php?option=com_updat...&domain=VOTREDOMAINE

Le VOTREDOMAINE est la varsion encodée de l'URL de votre site, par exemple "https%3A%2F%2Fwww.acyba.com" pour "www.acyba.com"
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Could not load your information from our server 3 years 2 months ago #99281

  • Anonymous user
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je viens de forcer la resolution de acyba.com vers 178.23.155.153, mais ca ne change rien, toujours en erreur :(
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Could not load your information from our server 3 years 2 months ago #99294

  • Dax
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Y a-t-il des messages d'erreur lorsque le debug mode de Joomla est activé ?
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Could not load your information from our server 3 years 2 months ago #99318

  • Anonymous user
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non aucune erreur, mais je n'ai pas de debug en footer non plus, je me demande si le mode debug fonctionne correctement sur la derniere version de joomla...
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Could not load your information from our server 3 years 2 months ago #99389

  • Dax
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Bonjour,

Je peux confirmer que le mode debug fonctionne bien avec Joomla 3.5.1.
Dans le script d'AcyMailing, "file_get_contents" est appelé en premier, puis "curl_exec" si ça n'a pas marché, puis "stream_get_contents" si curl n'a pas marché.

Pour information, l'URL exacte devrait être la suivante pour votre site :
www.acyba.com/index.php?option=com_updat...%2Fwww.origin-gi.com

Si vous ne trouvez pas, vous pouvez envoyer un accès back-end + FTP à This email address is being protected from spambots. You need JavaScript enabled to view it. avec un lien vers cette conversation, je ne trouverai pas forcément (si le soucis vient de la config serveur) mais je peux toujours y jeter un œil, on sait jamais.

Jérémy
-AcyMailing developer-
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I helped you? The best way to thank me is to post a review on the JED :laugh:

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Could not load your information from our server 3 years 2 months ago #99685

  • Anonymous user
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je viens d'installer la dernière version (sur un autre site que celui pour lequel la licence est enregistree a la base) et j'ai cette erreur :

Could not load the language files from our server, you can update them in the AcyMailing configuration page, tab "Languages" or start your own translation and share it

J'ai toujours dans la barre laterale :
Could not load your information from our server
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Could not load your information from our server 3 years 2 months ago #99686

  • Anonymous user
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et voici les logs :

Part of the message is hidden for the guests. Please log in or register to see it.
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Could not load your information from our server 3 years 2 months ago #99687

  • Anonymous user
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et le dashboard est donc en erreur alors que les autres pages ont l'air de fonctionner
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Could not load your information from our server 3 years 2 months ago #99719

  • Dax
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Le soucis a l'air de venir d'OpenSSL, vérifiez que l'extension PHP est bien activée sur votre serveur.
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Could not load your information from our server 3 years 2 months ago #99724

  • Anonymous user
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hello

oui elle l'est bien :

SSL Yes
SSPI No
TLS-SRP Yes
Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtmp, rtsp, scp, sftp, smtp, smtps, telnet, tftp
Host x86_64-pc-linux-gnu
SSL Version OpenSSL/1.0.1k
ZLib Version 1.2.8
libSSH Version libssh2/1.4.3


openssl

OpenSSL support enabled
OpenSSL Library Version OpenSSL 1.0.1k 8 Jan 2015
OpenSSL Header Version OpenSSL 1.0.1k 8 Jan 2015
Openssl default config /usr/lib/ssl/openssl.cnf
Last Edit: 3 years 2 months ago by Anonymous user.
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Could not load your information from our server 3 years 2 months ago #99731

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il me semble bien avoir un probleme similaire avec JCE. mon php est en chroot, par conséquent, si vous avez laissé le path par default d'openSSL, il est possible que le site n'y ait pas accés puisqu'il doit sortir de son home dir

ou est-ce que le certificat est-il censé se telecharger ? avez-vous spécifié un chemin ?
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Could not load your information from our server 3 years 2 months ago #99762

  • Dax
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Le code de l'appel se trouve dans administrator/components/com_acymailing/helpers/helper.php vers la ligne 745, on ne spécifie absolument pas le chemin d'openssl, on utilise simplement la méthode "file_get_contents" sur une url du site Acyba.
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I helped you? The best way to thank me is to post a review on the JED :laugh:

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Always consult our tutorials before asking a question on our forum, the answer is surely there ;)

Hey look at our Video tutorials, It's really helpful to understand how Acy works!
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Could not load your information from our server 3 years 2 months ago #99787

  • Anonymous user
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oui, je me doute bien que le chemin openSSL n'est pas specifié. En revanche, est ce que cette fonction a besoin de telecharger le certificat correspondant à l'url httpS ? si oui, il me semble qu'il est possible de specifier un chemin, par exemple le /tmp de joomla. C'est ainsi que fait JCE (dans un autre repertoire, mias c'est l'idée)
Car si le .pem doit etre telechargé dans le repertoire par defaut d'openssl, il est bien possible que le user apache n'y ai pas les droits d'ecritures. Alors que dans le /tmp de joomla si. Est-il possible que ce soit la cause du pb ?
note : le manager d'update de joomla parvient sans pb a faire des mises a jour depuis des url en https
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Could not load your information from our server 3 years 2 months ago #99801

  • Dax
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Désolé mais là c'est au-delà de mes connaissances.
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Hey look at our Video tutorials, It's really helpful to understand how Acy works!
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Could not load your information from our server 3 years 2 months ago #99803

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ou est ce que ce serait du à ca :

php.net/manual/en/migration56.openssl.php

Serait il possible de desactiver la verification verify_peer et verify_peer_name ?
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