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TOPIC: How to debug 500 error on smtp test

How to debug 500 error on smtp test 3 years 7 months ago #106803

  • Anonymous user
  • reiser's Avatar
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I switched to Office365 and now get a 500 error when testing the new settings in AcyMailing. How can I debug this? I don't even get an error message in the server logs. Do you use phpmailer and is there some test script to debug this?
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How to debug 500 error on smtp test 3 years 7 months ago #106809

  • Alexandre
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  • Posts: 2462
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Hi,

Please enable the Joomla Debug Mode and you'll see a big blank screen with some information.
Could you please give them to me ?
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How to debug 500 error on smtp test 3 years 7 months ago #106828

  • Anonymous user
  • reiser's Avatar
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You mean the full JSON output? A lot of sensitive information in there... what exactly do you need?
(Don't see anything helpful for debugging in it...)
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How to debug 500 error on smtp test 3 years 7 months ago #106837

  • Alexandre
  • Alexandre's Avatar
  • Posts: 2462
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Hi,

Oh! I think I misunderstood the problem, you were talking about receiving a 500 error when trying to connect to the Office365 SMTP ?
Unfortunately there is no way to debug the error coming as AcyMailing only displays the result we got.

You're maybe trying to connect to the wrong SMTP server.
I think the problem definitely comes from the information you set in the SMTP configuration in AcyMailing.


You will maybe find more information here : portal.smartertools.com/kb/a2862/smtp-se...ok365-and-gmail.aspx
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