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TOPIC: Template pack purchased but cannot download?

Template pack purchased but cannot download? 3 years 8 months ago #105763

  • Anonymous user
  • erikamiller's Avatar
  • Posts: 2
  • Karma: 0
Hello, I have purchased the template pack, but when I try to download a template it takes me back to the order screen and does not allow me to access.

I confirmed my email already, and have logged out and back in, but still I cannot download any templates.

My paid order is appearing in the order section, and it clearly says "Template Pack" and shows paid.

I have the most recent version of the component, I have searched the forum, FAQs and documentation and cannot find this issue anywhere else.

Can someone help me?

Thank you,
Erika
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Template pack purchased but cannot download? 3 years 8 months ago #105764

  • Tom
  • Tom's Avatar
  • Posts: 4581
  • Karma: 188
Hello,

I only have one order for the user erikamiller.
This order has not been confirmed yet. It is still pending on Paypal side with status: Uncleared (Expected Clearing Date: 28 Nov 2016)
As soon as the payment will be confirmed, you will be able to download the templates.
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Template pack purchased but cannot download? 3 years 8 months ago #105779

  • Anonymous user
  • erikamiller's Avatar
  • Posts: 2
  • Karma: 0
I see, thank you for the reply. I hope it clears quickly!

Thanks,
Erika

PS for future reference, if I use credit card for orders on your site will it clear more quickly than PayPal?
Last Edit: 3 years 8 months ago by Anonymous user. Reason: added a question
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