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TOPIC: Elastic Email unsubscribe

Elastic Email unsubscribe 3 years 7 months ago #105663

  • Anonymous user
  • csaidon's Avatar
  • Posts: 89
  • Karma: 0
Hi,

ElasticEmail has a new policy that forces me to use ElasticEmail unsubscribe system instead of the Acymailing one. I really need the Acymailing unsubscribe that allows the user to unsubscrine to an specific mailing list instead of All the lists. Also I really need the small survey that Acymailing has. Also I do not want a big logo of ElasticEmail on the top os the unsubscribe page...

Could you please help me with that? I've seen a kind of patch link that some of you recommended to other customer, but It didn't work in my site.

Thank you
Claudia
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Elastic Email unsubscribe 3 years 7 months ago #105682

  • Dax
  • Dax's Avatar
  • Posts: 6423
  • Karma: 227
Hello Claudia,

I let you take a look at this page to see the syntax you should use: elasticemail.com/support/user-interface/unsubscribe
Once inserted a correct unsubscribe link in your newsletter, contact the ElasticEmail team to ask them to remove their unsubscribe header.

Jeremy
-AcyMailing developer-
This email address is being protected from spambots. You need JavaScript enabled to view it.

I helped you? The best way to thank me is to post a review on the JED :laugh:

Do not hesitate to illustrate your messages with screenshots, I love images :)
Always consult our tutorials before asking a question on our forum, the answer is surely there ;)

Hey look at our Video tutorials, It's really helpful to understand how Acy works!
Last Edit: 3 years 7 months ago by Alexandre.
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Elastic Email unsubscribe 3 years 7 months ago #105705

  • Anonymous user
  • csaidon's Avatar
  • Posts: 89
  • Karma: 0
Yes, I already did before to contact you. It doesn't work. I only get a blank page:

This is the syntax:
<a href="{unsubscribe:http://link-to-your-thank-you-page}">Unsubscribe</a>

This is my link
<a href="{unsubscribe:https://idbcreditu.org/online/en/?subid=3&option=com_acymailing&ctrl=user&task=out&mailid=0&key=T4rvC7OW7yK0lE}">Unsubscribe</a>

It does not work. Any advice? I am doing something wrong?
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Elastic Email unsubscribe 3 years 7 months ago #105732

  • Alexandre
  • Alexandre's Avatar
  • Posts: 2462
  • Karma: 67
Hi,

Could you please let me know what is not working ?
Is the link not displayed ?
Is the subscription link not working ?
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Elastic Email unsubscribe 3 years 7 months ago #105741

  • Anonymous user
  • csaidon's Avatar
  • Posts: 89
  • Karma: 0
The unsubscribe link is not displaying. I get a BLANK page.

I am using the syntax that Jeremy given to me from ElasticEmail.

If I use the Acymailing unsusbcribe tag I get two unsubscribe links:
- one from ElasticEmail (because they automatically insert the unsubscribe)
- and one from Acymailing.

I want ONLY the Acymaling one. Not the Elastic one... so Jeremy given to me a syntax to embed one into the other. It supposed to redirect the user to the Acymailing unsubscribe page... but It doesn't... I only get a BLANK page .
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Elastic Email unsubscribe 3 years 7 months ago #105766

  • Alexandre
  • Alexandre's Avatar
  • Posts: 2462
  • Karma: 67
Hi,

Could you please provide me with a temporary super admin access to your website ?
We will take a look at it ;)

You can reach us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please do not forget to mention this thread URL.
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Elastic Email unsubscribe 3 years 7 months ago #105978

  • Anonymous user
  • csaidon's Avatar
  • Posts: 89
  • Karma: 0
I sent the email yesterday.
Thank you
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Elastic Email unsubscribe 3 years 7 months ago #106032

  • Anonymous user
  • davide's Avatar
  • Posts: 2
  • Karma: 0
Hi,
did you find a solution please?
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Elastic Email unsubscribe 3 years 7 months ago #106069

  • Tom
  • Tom's Avatar
  • Posts: 4581
  • Karma: 188
Hello,

Please download the latest version of AcyMailing on your account and install it again.
It will solve your issue.
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Elastic Email unsubscribe 3 years 6 months ago #106230

  • Anonymous user
  • davide's Avatar
  • Posts: 2
  • Karma: 0
Thank you Tom !

It's OK : Now I have just one unsubscribe link in my newsletter, redirected on AcyMainling unsubscribe page.
Here is the code I use if it can help...

<a href="{unsubscribe:http://yourwebsite.com/index.php?subid={subtag:subid|urlencode}&option=com_acymailing&ctrl=user&task=out&mailid={mailid}&key={subtag:key|urlencode}}">Unsubscribe</a>
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Elastic Email unsubscribe 3 years 5 months ago #107388

  • Anonymous user
  • stip's Avatar
  • Posts: 161
  • Karma: 2
Hi guys!

Great new year for all of you!

I now use the link of Davide so thanks Davide!

But in elastic email you have unsubscribe or active.. not unsubscribe from certain list.
So it is half compatible with acymailing.

I do not know how big you guys are for elastic email but they should just accept it if there is an acymailing unsubscribe and mind there own f*king business, send the mail :-)
I would push this to them, why double unsubscribe if you have an unsubscribe.
Or maybe only possible when using private ip or something.
I now use a private ip and am happy with the results.
I understand it is difficult to trust people in spam world but most acymailing users are just good guys i think :-D

If they doe not want to accept acymailing unsubscribe than acymailing must start an smtp service :-D
Because i am getting crazy of all this stuff, almost a reason to go to mailchimp...
All those problems with elastic email and there unsubscribe is making me crazy here haha.
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