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TOPIC: Answers to SMS are not delivered

Answers to SMS are not delivered 3 years 9 months ago #106107

  • Anonymous user
  • Relsig's Avatar
  • Posts: 32
  • Karma: 0
Hello

I started to send out SMS today. A lot of the users tell me that it is not possible to send an answer to the SMS send via acysms. I tried this out with my iPhone. The SMS was send but never reached the acysms console.
I'm using acysms express.

I'm I doing something wrong?

Thanks

Roger
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Answers to SMS are not delivered 3 years 9 months ago #106130

  • Alexandre
  • Alexandre's Avatar
  • Posts: 2462
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Hi,

Did you use a sender name ?
Is your website in HTTPS ? If so, have you enabled the HTTPS option in AcySMS ?
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Answers to SMS are not delivered 3 years 9 months ago #106187

  • Anonymous user
  • Relsig's Avatar
  • Posts: 32
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Hi Alexandre

3 x yes
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Answers to SMS are not delivered 3 years 9 months ago #106190

  • Alexandre
  • Alexandre's Avatar
  • Posts: 2462
  • Karma: 67
Hi,

As the sender name is enabled there is no way to receive answers.
As the SMS is received from a Sender Name and not from a phone number then your mobile phone is not able to know to which number it should send the message. So that's why the answers are not working ;)
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Answers to SMS are not delivered 3 years 9 months ago #106240

  • Anonymous user
  • Relsig's Avatar
  • Posts: 32
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Hello

So I can choose between a well known sender or the capability to receive answers, right?

Can you tell me what most of your customers choose as the solution?

Thank you

Roger
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Answers to SMS are not delivered 3 years 9 months ago #106261

  • Alexandre
  • Alexandre's Avatar
  • Posts: 2462
  • Karma: 67
Hi,

That's right.
It depends on the needs they have. Some people don't care about receiving answers so they use the sender name.
That's your choice ;)
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Answers to SMS are not delivered 3 years 9 months ago #106300

  • Anonymous user
  • Relsig's Avatar
  • Posts: 32
  • Karma: 0
Salut Alexandre

Can I just remove the name to use the reply number? Is it possible to switch around or is this a one time setting? What kind of number will be shown to the recipients? Is it a number of that country or one global phone number if I use your gateway?

Merci

Roger
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Answers to SMS are not delivered 3 years 9 months ago #106347

  • Alexandre
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  • Posts: 2462
  • Karma: 67
Hi,

Yes you can (if you get an error when leaving the field blank please download AcySMS once again and install it on your website).
What kind of number will be shown to the recipients? Is it a number of that country or one global phone number if I use your gateway?
You will get a number generated by our upstream provider which will looks like a phone number from your country ;)
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