If you have a problem to send or receive your e-mails, then this article is for you!
The first thing to do is to go on your AcyMailing configuration page and click on the button "send a test".
I don't receive the e-mail sent using the "send a test" button from the AcyMailing configuration page
If it does not work, the first question to ask you is: "Is my server able to send e-mails?"
So the best way to test it is to go on the menu "Tools -> Mass Mail", then write few words and send the test to your administrators and super-administrators.
Did you get that test?
Joomla offers less options to configure the send process so less chances to make a mistake.
Note that if you're running a local website, you have to configure a mail server as it's not provided by default with systems like WAMP.
If you cross that line, that means you're able to send and receive an e-mail from the Mass Mail tool in Joomla!
So back on our AcyMailing configuration page.
If AcyMailing can not send your test, please make sure you use the same configuration in Joomla and in AcyMailing.
If you still can not send your test, you should see some errors on the screen and some tips to try to fix the issue.
The common mistakes are:
If you still have errors on the screen when you try to send your test e-mail, go on our forum, write your configuration, the error message and all the tests you did so far so we can help you to solve that.
If you can apparently send the message but you never receive it, first be patient and wait four hours. After these 4 hours if you still didn't get your message, then go on our forum to ask some help and tell us all the tests you did so far.
If you cannot send a Newsletter, the first thing to do is to make sure you can send and receive the test from the AcyMailing configuration page.
So if you're still reading, that means you successfully sent and received your test e-mail from the AcyMailing configuration page but you can not send or receive your real Newsletter.
If so, first we need to understand if AcyMailing can not send it to your mail server, if your mail server can not send it to your mailbox or if you can not receive it.
Create a new Newsletter, switch your template and select "None" so that you will get a newsletter without any content.
Then add some text to it (only text, no picture) and go on your preview page.
Select "send text version", and send you a test.
Then select "send html version" and send you a test.
Did you get your two e-mails?
If you got the text one but not the html one, go on your AcyMailing configuration page, select the options:
Then select the tab "plugins" and disable the statistics plugin and the url tracker plugin (if you see that one).
Then do the test again.
If you now receive the text and html versions, you can now turn On each option one by one to see the one which is causing the issue.
Still not in your mailbox? Check your trunk folder to see if it's there or not. If so, follow this procedure to reduce your spam score.
If you can receive your newly created Newsletter in text and html (the one with few strings but no picture) but you still can not send or receive your real Newsletter, then there must be a difference between your two Newsletters.
Some mail servers won't enable you to send e-mails with special characters in the subject so please remove any characters such as ( , - , )
Give it a new try...
If it still does not work, first be patient and wait four hours.
First it's important to understand why the user didn't receive your Newsletter...
I have 800 users subscribed to my list but AcyMailing only sends e-mails to the first 498 users and then the send process stops, what's going on?
If you successfully sent an important amount of e-mails and suddenly you can not send e-mails any more then it's probably due to your hosting limitation.
You should read this article to know how you can spread your send process and avoid this sort of issue.
Some servers won't return to AcyMailing any error. They will send the first 500 e-mails but don't deliver the rest.
There are many reasons to get this error message when you try to send a Newsletter...
Please make sure that:
Mise à jour le Mardi, 14 Mai 2013 14:20