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TOPIC: DKIM check neutral

DKIM check neutral 3 years 4 months ago #18227

  • tu111
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I sent email to This email address is being protected from spambots. You need JavaScript enabled to view it.

and these result return. Is this ok and what I should to adjust because I sent the latest emails to 8829 subscribers and I see email opened only 785.

Summary of Results
==========================================================
SPF check: pass
DomainKeys check: neutral
DKIM check: neutral
Sender-ID check: pass
SpamAssassin check: ham

==========================================================
Details:
==========================================================

HELO hostname: ###
Source IP: ###
mail-from: ###

SPF check details:
Result: pass
ID(s) verified: smtp.mail=###
DNS record(s):
acnethai.com. SPF (no records)
acnethai.com. 14400 IN TXT "v=spf1 a mx ip4:### ~all"
acnethai.com. 14400 IN A ###

DomainKeys check details:
Result: neutral (message not signed)
ID(s) verified: header.From=###
DNS record(s):

DKIM check details:
Result: neutral (message not signed)
ID(s) verified:

NOTE: DKIM checking has been performed based on the latest DKIM specs
(RFC 4871 or draft-ietf-dkim-base-10) and verification may fail for
older versions. If you are using Port25's PowerMTA, you need to use
version 3.2r11 or later to get a compatible version of DKIM.

Sender-ID check details:
Result: pass
ID(s) verified: header.From=###
DNS record(s):
acnethai.com. SPF (no records)
acnethai.com. 14400 IN TXT "v=spf1 a mx ip4:### ~all"
acnethai.com. 14400 IN A ###

SpamAssassin check details:
SpamAssassin v3.2.5 (2008-06-10)

Result: ham (-0.4 points, 5.0 required)

pts rule name description
----

2.2 TVD_SPACE_RATIO BODY: TVD_SPACE_RATIO
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0001]
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Re: DKIM check neutral 3 years 4 months ago #18232

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Hello,
8829 subscribers and I see email opened only 785.
This score is very low.
Are you sure this is not due to your hosting sending limitations?
www.acyba.com/en/support/documentation/1...ng-send-process.html
DKIM check details:
Result: neutral (message not signed)
I can see the message is not signed at all so that's why you have a "neutral" result.
Please have a look at our official documentation before posting a new message!

If you use AcyMailing, please post a rating and a review at the Joomla! Extensions Directory.
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Re: DKIM check neutral 3 years 4 months ago #18234

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john wrote:
Hello,
8829 subscribers and I see email opened only 785.
This score is very low.
Are you sure this is not due to your hosting sending limitations?
www.acyba.com/en/support/documentation/1...ng-send-process.html

I already sent to the subscriber who show Unrouteable address as you suggest at my last topic. It's around 80 subscribers.
DKIM check details:
Result: neutral (message not signed)
I can see the message is not signed at all so that's why you have a "neutral" result.

How can I solve this and is this the problem which email open only 785?

John, I really need to solve this because I have to show the chart of email opened number to my newsletter sponsor. Please advice.
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Re: DKIM check neutral 3 years 4 months ago #18240

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About DKIM, I remember you added the DKIM record properly on your DNS.
Did you enter the keys also on the Acy config and enabled the DKIM signature?
www.acyba.com/en/support/documentation/1...iling-dkim.html#keys

About your open rate issue...
=> Did you configure Acy to stay under your server sending limitations?
If not, please contact your hosting company to know how many e-mails you're allowed to send by hour if it's not in our documentation.
www.acyba.com/en/support/documentation/1...process.html#hosting

=> Is your e-mail received in the junk folder?
Please have a look at our official documentation before posting a new message!

If you use AcyMailing, please post a rating and a review at the Joomla! Extensions Directory.
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Re: DKIM check neutral 3 years 4 months ago #18251

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john wrote:
About DKIM, I remember you added the DKIM record properly on your DNS.
Did you enter the keys also on the Acy config and enabled the DKIM signature?
www.acyba.com/en/support/documentation/1...iling-dkim.html#keys

Yes, I did.

About your open rate issue...
=> Did you configure Acy to stay under your server sending limitations?
If not, please contact your hosting company to know how many e-mails you're allowed to send by hour if it's not in our documentation.
www.acyba.com/en/support/documentation/1...process.html#hosting

No, my limitation only cannot send exceed 10,000 email per day and I use dedicated server.

=> Is your e-mail received in the junk folder?
No.
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Re: DKIM check neutral 3 years 4 months ago #18264

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Are you using an SMTP server? (some SMTP server may remove the DKIM signature).
Could you add a screenshot of your Acy configuration here so I can have a look at it?
Please have a look at our official documentation before posting a new message!

If you use AcyMailing, please post a rating and a review at the Joomla! Extensions Directory.
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Re: DKIM check neutral 3 years 3 months ago #18283

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Mail configuration tab


Subscription tab
screencast.com/t/Sb6FARNi

John, Do you want to see all tab?
Last Edit: 3 years 3 months ago by tu111.
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Re: DKIM check neutral 3 years 3 months ago #18284

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Queue process
screencast.com/t/zGtDR0DLg2

Cron (I just set up cron after last newsletter and still not send out any emails)
screencast.com/t/lEoxaRuKWkt
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Re: DKIM check neutral 3 years 3 months ago #18291

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Hello,

You could you please send me an e-mail from the Acy Newsletter preview to "This email address is being protected from spambots. You need JavaScript enabled to view it. " with the subject "dkim-check-neutral" ?
So that I can check the source code of your e-mail.
Please have a look at our official documentation before posting a new message!

If you use AcyMailing, please post a rating and a review at the Joomla! Extensions Directory.
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Re: DKIM check neutral 3 years 3 months ago #18327

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already sent.
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Re: DKIM check neutral 3 years 3 months ago #18332

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Well, I can see the DKIM signature is added.
Please resend a test Newsletter from the preview screen to This email address is being protected from spambots. You need JavaScript enabled to view it. and copy/paste the result here.
Please have a look at our official documentation before posting a new message!

If you use AcyMailing, please post a rating and a review at the Joomla! Extensions Directory.
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Re: DKIM check neutral 3 years 3 months ago #18339

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Here is what I receive.

This message is an automatic response from Port25's authentication verifier
service at verifier.port25.com. The service allows email senders to perform
a simple check of various sender authentication mechanisms. It is provided
free of charge, in the hope that it is useful to the email community. While
it is not officially supported, we welcome any feedback you may have at
<This email address is being protected from spambots. You need JavaScript enabled to view it. >.

Thank you for using the verifier,

The Port25 Solutions, Inc. team

==========================================================
Summary of Results
==========================================================
SPF check: pass
DomainKeys check: neutral
DKIM check: fail
Sender-ID check: pass
SpamAssassin check: ham

==========================================================
Details:
==========================================================

HELO hostname: ns1.acnethai.com
Source IP: 61.19.247.135
mail-from: This email address is being protected from spambots. You need JavaScript enabled to view it.

SPF check details:
Result: pass
ID(s) verified: smtp.mail=acnethai@acnethai.com
DNS record(s):
acnethai.com. SPF (no records)
acnethai.com. 14400 IN TXT "v=spf1 a mx ip4:61.19.247.135 ~all"
acnethai.com. 14400 IN A 61.19.247.135

DomainKeys check details:
Result: neutral (message not signed)
ID(s) verified: header.From=admin@acnethai.com
DNS record(s):

DKIM check details:
Result: fail (signature doesn't verify)
ID(s) verified:
Canonicalized Headers:
from:acnethai'20'<This email address is being protected from spambots. You need JavaScript enabled to view it. >'0D''0A'
to:Check'20'Auth2'20'<This email address is being protected from spambots. You need JavaScript enabled to view it. >'0D''0A'
subject:dkim-check-neutral'0D''0A'
dkim-signature:v=1;'20'a=rsa-sha1;'20'q=dns/txt;'20'l=2577;'20's=acy;'20't=1301141956;'20'c=relaxed/simple;'20'h=from:to:subject;'20'd=acnethai.com;'20'bh=IgAB2YOHOUnVjO4KxHfkduA0RF4=;'20'b=

Canonicalized Body:
--b1_67b27a7907f6fd0494bb91d579a87cb8'0D''0A'
Content-Type:'20'text/plain;'20'charset="utf-8"'0D''0A'
Content-Transfer-Encoding:'20'8bit'0D''0A'
'0D''0A'
'E0''B8''96''E0''B9''89''E0''B8''B2''E0''B9''84''E0''B8''A1''E0''B9''88''E0''B8''AA''E0''B8''B2''E0''B8''A1''E0''B8''B2''E0''B8''A3''E0''B8''96''E0''B8''94''E0''B8''B9''E0''B8''AD''E0''B8''B5''E0''B9''80''E0''B8''A1''E0''B8''A5''E0''B9''8C''E0''B8''99''E0''B8''B5''E0''B9''89''E0''B8''81''E0''B8''A3''E0''B8''B8''E0''B8''93''E0''B8''B2''E0''B8''84''E0''B8''A5''E0''B8''B4''E0''B8''81''E0''B8''97''E0''B8''B5''E0''B9''88''0D''0A'
'E0''B8''94''E0''B8''B9''E0''B8''97''E0''B8''B5''E0''B9''88''E0''B8''AB''E0''B8''99''E0''B9''89''E0''B8''B2''E0''B9''80''E0''B8''A7''E0''B8''9A''E0''B9''84''E0''B8''8B''E0''B8''95''E0''B9''8C''20'('0D''0A'
www.acnethai.com/index.php?option=com_ac...ae07d0c064fc3'0D''0A'
).'0D''0A'
'0D''0A'
test'20'send'20'mail'20'to'20'John'0D''0A'
Not'20'interested'20'any'20'more?'20'Unsubscribe'20'('0D''0A'
www.acnethai.com/index.php?option=com_ac...a2bfae07d0c064fc3'20')'0D''0A'
'0D''0A'
'0D''0A'
--b1_67b27a7907f6fd0494bb91d579a87cb8'0D''0A'
Content-Type:'20'text/html;'20'charset="utf-8"'0D''0A'
Content-Transfer-Encoding:'20'8bit'0D''0A'
'0D''0A'
<!DOCTYPE'20'html'20'PUBLIC'20'"-//W3C//DTD'20'HTML'20'4.0'20'Transitional//EN"'20'"www.w3.org/TR/REC-html40/loose.dtd">'0D''0A'
<html>'0D''0A'
<head>'0D''0A'
<meta'20'http-equiv="Content-Type"'20'content="text/html;'20'charset=utf-8">'0D''0A'
<title>dkim-check-neutral</title>'0D''0A'
</head>'0D''0A'
<body'20'bgcolor="#ffffff"'20'style="background-color:#ffffff">'0D''0A'
<div'20'style="background-color:#ffffff;">'0D''0A'
<table'20'style="width:'20'600px;'20'height:'20'14px;"'20'border="0"'20'cellspacing="0"'20'cellpadding="0"><tbody><tr>'0D''0A'
<td'20'style="font-size:'20'10px;'20'color:'20'#000000;'20'margin:'20'auto;'20'text-align:'20'center;"'20'colspan="3"></td>'0D''0A'
</tr></tbody></table>'0D''0A'
<p>ถ้าไม่สามารถดูอีเมล์นี้กรุณาคลิกที่'0D''0A'
<a'20'style="text-decoration:none;"'0D''0A'
href="www.acnethai.com/index.php?option=com_ac...ffea2bfae07d0c064fc3"><span'0D''0A'
class="acymailing_online">ดูที่หน้าเวบไซต์</span></a>.</p>'0D''0A'
<p><img'20'src="www.acnethai.com/images/stories/acnethai...eb.png"'20'border="0"></p>'0D''0A'
<p>test'20'send'20'mail'20'to'20'John</p>'0D''0A'
<p>Not'20'interested'20'any'20'more?'20'<a'20'style="text-decoration:none;"'20'target="_blank"'0D''0A'
href="www.acnethai.com/index.php?option=com_ac...ffea2bfae07d0c064fc3"><span'0D''0A'
class="acymailing_unsub">Unsubscribe</span></a></p>'0D''0A'
</div>'0D''0A'
<img'20'alt=""'20'src="www.acnethai.com/index.php?option=com_ac...20'width="50"'0D''0A'
/></body>'0D''0A'
</html>'0D''0A'
'0D''0A'
'0D''0A'
'0D''0A'
--b1_67b27a7907f6fd0494bb91d579a87cb8--'0D''0A'


DNS record(s):
acy._domainkey.acnethai.com. 14400 IN TXT "v=DKIM1;k=rsa;g=*;s=email;h=sha1;t=s;p=MFwwDQYJKoZIhvcNAQEBBQADSwAwSAJBALNhE6wirfP7hK9x0CH9JXUBTynBxX2r4NQouSRW7J7hF3wTVLd8VD6m+WFie1C9l/BzS1jgTDVZhLgxmwsfOfsCAwEAAQ=="

NOTE: DKIM checking has been performed based on the latest DKIM specs
(RFC 4871 or draft-ietf-dkim-base-10) and verification may fail for
older versions. If you are using Port25's PowerMTA, you need to use
version 3.2r11 or later to get a compatible version of DKIM.

Sender-ID check details:
Result: pass
ID(s) verified: header.From=admin@acnethai.com
DNS record(s):
acnethai.com. SPF (no records)
acnethai.com. 14400 IN TXT "v=spf1 a mx ip4:61.19.247.135 ~all"
acnethai.com. 14400 IN A 61.19.247.135

SpamAssassin check details:
SpamAssassin v3.2.5 (2008-06-10)

Result: ham (-1.1 points, 5.0 required)

pts rule name description
----

1.5 HTML_IMAGE_ONLY_20 BODY: HTML: images with 1600-2000 bytes of words
0.0 HTML_MESSAGE BODY: HTML included in message
-2.6 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
[score: 0.0000]

==========================================================
Explanation of the possible results (adapted from
draft-kucherawy-sender-auth-header-04.txt):
==========================================================

"pass"
the message passed the authentication test.

"fail"
the message failed the authentication test.

"softfail"
the message failed the authentication test, and the authentication
method has either an explicit or implicit policy which doesn't require
successful authentication of all messages from that domain.

"neutral"
the authentication method completed without errors, but was unable
to reach either a positive or a negative result about the message.

"temperror"
a temporary (recoverable) error occurred attempting to authenticate
the sender; either the process couldn't be completed locally, or
there was a temporary failure retrieving data required for the
authentication. A later retry may produce a more final result.

"permerror"
a permanent (unrecoverable) error occurred attempting to
authenticate the sender; either the process couldn't be completed
locally, or there was a permanent failure retrieving data required
for the authentication.

==========================================================
Original Email
==========================================================

Return-Path: <This email address is being protected from spambots. You need JavaScript enabled to view it. >
Received: from ns1.acnethai.com (61.19.247.135) by verifier.port25.com (PowerMTA(TM) v4.0b4) id hhncsq11u9c6 for <This email address is being protected from spambots. You need JavaScript enabled to view it. >; Sat, 26 Mar 2011 08:19:25 -0400 (envelope-from <This email address is being protected from spambots. You need JavaScript enabled to view it. >)
Authentication-Results: verifier.port25.com smtp.mail=acnethai@acnethai.com; mfrom=pass;
Authentication-Results: verifier.port25.com header.From=admin@acnethai.com; domainkeys=neutral (message not signed);
Authentication-Results: verifier.port25.com; dkim=fail (signature doesn't verify);
Authentication-Results: verifier.port25.com header.From=admin@acnethai.com; pra=pass;
Received: from apache by ns1.acnethai.com with local (Exim 4.69)
(envelope-from <This email address is being protected from spambots. You need JavaScript enabled to view it. >)
id 1Q3SSa-00069D-UE
for This email address is being protected from spambots. You need JavaScript enabled to view it. ; Sat, 26 Mar 2011 19:19:16 +0700
To: Check Auth2 <This email address is being protected from spambots. You need JavaScript enabled to view it. >
Subject: dkim-check-neutral
X-PHP-Script: www.acnethai.com/administrator/index.php for 124.120.48.77
DKIM-Signature: v=1; a=rsa-sha1; q=dns/txt; l=2577; s=acy;
t=1301141956; c=relaxed/simple; h=from:to:subject;
d=acnethai.com; bh=IgAB2YOHOUnVjO4KxHfkduA0RF4=;
b=v6U3jWMeK/0rq3kh+MYJLzItI2Zy2h0va3eThlFKsBsA9u5ljCL0rTGwRFah35IA
fDuZEgPWS4r3WP3R4M4+MQ==
Date: Sat, 26 Mar 2011 19:19:16 +0700
From: acnethai <This email address is being protected from spambots. You need JavaScript enabled to view it. >
Reply-To: acnethai <This email address is being protected from spambots. You need JavaScript enabled to view it. >
Message-ID: <This email address is being protected from spambots. You need JavaScript enabled to view it. >
X-Priority: 3
X-Mailer: PHPMailer (phpmailer.sourceforge.net) [version 2.0.4]
X-Mailid: 14
X-Subid: 9422
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_67b27a7907f6fd0494bb91d579a87cb8"

--b1_67b27a7907f6fd0494bb91d579a87cb8
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit

???????????????????????????????????
???????????????? (
www.acnethai.com/index.php?option=com_ac...ffea2bfae07d0c064fc3
).

test send mail to John
Not interested any more? Unsubscribe (
www.acnethai.com/index.php?option=com_ac...ffea2bfae07d0c064fc3 )


--b1_67b27a7907f6fd0494bb91d579a87cb8
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: 8bit

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<title>dkim-check-neutral</title>
</head>
<body bgcolor="#ffffff" style="background-color:#ffffff">
<div style="background-color:#ffffff;">
<table style="width: 600px; height: 14px;" border="0" cellspacing="0" cellpadding="0"><tbody><tr>
<td style="font-size: 10px; color: #000000; margin: auto; text-align: center;" colspan="3"></td>
</tr></tbody></table>
<p>ถ้าไม่สามารถดูอีเมล์นี้กรุณาคลิกที่
<a style="text-decoration:none;"
href="www.acnethai.com/index.php?option=com_ac...ffea2bfae07d0c064fc3"><span
class="acymailing_online">ดูที่หน้าเวบไซต์</span></a>.</p>
<p><img src="www.acnethai.com/images/stories/acnethai_forweb.png" border="0"></p>
<p>test send mail to John</p>
<p>Not interested any more? <a style="text-decoration:none;" target="_blank"
href="www.acnethai.com/index.php?option=com_ac...ffea2bfae07d0c064fc3"><span
class="acymailing_unsub">Unsubscribe</span></a></p>
</div>
<img alt="" src="www.acnethai.com/index.php?option=com_ac...mailid=14&subid=9422" border="0" height="1" width="50"
/></body>
</html>



--b1_67b27a7907f6fd0494bb91d579a87cb8--
Last Edit: 3 years 3 months ago by tu111.
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Re: DKIM check neutral 3 years 3 months ago #18348

  • john
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Ok, it's there but it fails...

I can see on your screenshot your public key written on AcyMailing is not the same as your public key in your DNS.
In your DNS it's:
MFwwDQYJKoZIhvcNAQEBBQADSwAwSAJBALNhE6wirfP7hK9x0CH9JXUBTynBxX2r4NQouSRW7J7hF3wTVLd8VD6m+WFie1C9l/BzS1jgTDVZhLgxmwsfOfsCAwEAAQ==
So I guess the one applied to your DNS does not match with the private key inserted in the Acy configuration page.

Please make sure you're using the right public key on your DNS.
Please have a look at our official documentation before posting a new message!

If you use AcyMailing, please post a rating and a review at the Joomla! Extensions Directory.
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Re: DKIM check neutral 3 years 3 months ago #18373

  • tu111
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Hi John,
1.where is the right public key?
2.where can I put the right public on my DNS?
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Re: DKIM check neutral 3 years 3 months ago #18375

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Hi,

I guess you generated your public and private key via our interface, isn't it?
www.acyba.com/en/support/documentation/1...iling-dkim.html#keys

You should generate the keys only once and then use the same public key on your DNS and on the AcyMailing configuration page.

In your case the right public key is the one displayed on the AcyMailing configuration I guess and you should use that one on your DNS entry (please note that your public key is displayed inside your DNS entry, that's why I saw it was not the same one)
Please have a look at our official documentation before posting a new message!

If you use AcyMailing, please post a rating and a review at the Joomla! Extensions Directory.
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Re: DKIM check neutral 3 years 3 months ago #18396

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I guess you generated your public and private key via our interface, isn't it?
www.acyba.com/en/support/documentation/1...iling-dkim.html#keys

Yes.

John, where can I use the public key on Acymailing configuration to be on my DNS as you said? Thanks
Last Edit: 3 years 3 months ago by tu111.
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Re: DKIM check neutral 3 years 3 months ago #18399

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When we generate the keys on our website, we generate everything (public key, dns record and private keys).
Apparently you didn't add the same one as public key and on your DNS so I guess you get confused and generated twice your keys.

publickey.png
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Re: DKIM check neutral 3 years 3 months ago #18401

  • tu111
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Ok how can I solve?
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Re: DKIM check neutral 3 years 3 months ago #18405

  • john
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You should copy the public key from the Acy configuration page and insert it in your DNS instead of the current one.

You already inserted a DNS entry with a wrong key so I guess you know how to edit it, isn't it?
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Re: DKIM check neutral 3 years 3 months ago #18406

  • tu111
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John, I don't know where can I insert DNS and I don't know why it show that wrong key?
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