AcyMailing installs files in the following folders. Please first make sure those folders are writeable before trying to install AcyMailing :
For the update process, please make sure the following folders are writeable:
If you have errors regarding the copy of files, it's likely to be because of access right issues. You should look at these documentation pages of Joomla:
If you have difficulties to install AcyMailing, you may want to try to install it via FTP.
A blank page does not help us to determine what could be the problem so if you get a blank page (an entire white screen without anything written on it), please make sure that your PHP configuration enables you to see errors and if not, edit your php.ini file and search for the string parameter display_errors.
You don't have access to your php.ini file?
You can also turn ON the Joomla debug mode (Site -> Global Configuration -> System -> Debug System : Yes), it may display an error.
If you can not see any error, please try to install AcyMailing via FTP, it solves more than half of the installation issues.
This error message is displayed when Joomla can not copy a folder from the temp folder to the destination folder.
It's usually because of access rights and you should make sure the AcyMailing folders are writeable (see above).
If it does not solve the issue, please edit the file libraries/joomla/filesystem/folder.php
Around line 93 AND 122, please replace:
It won't solve the problem but at least if you try to install again AcyMailing, you will see a much better error message telling you what folder is not writeable.
This kind of error can be automatically solved by enabling the FTP layer on the Joomla configuration page (or turning it OFF if it was enabled).
Same error as above... And to check what's the issue, please edit the file libraries/joomla/filesystem/folder.php
Around line 98 AND 137, please replace:
Then try to install again AcyMailing, you will see a more explicit error message and you can then change the access rights on the destination folder.
This error occurs if Joomla can not create a folder.
Please edit the file libraries/joomla/filesystem/folder.php
that you should replace by:
So next time you try to install Acy, you will get a better error message and you should check why the folder could not be created (usually an access right issue)
JFolder::create: Could not create directory